{"id":3065,"date":"2021-06-08T23:02:18","date_gmt":"2021-06-08T23:02:18","guid":{"rendered":"https:\/\/portilame.com\/adr\/"},"modified":"2025-01-24T09:33:41","modified_gmt":"2025-01-24T09:33:41","slug":"adr","status":"publish","type":"page","link":"https:\/\/portilame.com\/en\/adr\/","title":{"rendered":"ADR"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3065\" class=\"elementor elementor-3065 elementor-781\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-dce-background-image-url=\"https:\/\/portilame.com\/wp-content\/uploads\/2020\/09\/politica_privacidade_ral.jpg\" class=\"elementor-section elementor-top-section elementor-element elementor-element-9d8e100 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"9d8e100\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;fc8ec3c&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b8601df\" data-id=\"b8601df\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea83954 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ea83954\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;722295c&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-885f95e\" data-id=\"885f95e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ec38dbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec38dbe\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;6dc584d&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e78102f\" data-id=\"e78102f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-dce-title-color=\"#444444\" class=\"elementor-element elementor-element-a4ebcf7 elementor-widget elementor-widget-heading\" data-id=\"a4ebcf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Alternative Dispute Resolution<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#54595F\" class=\"elementor-element elementor-element-5e28a26 elementor-widget elementor-widget-text-editor\" data-id=\"5e28a26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><strong>Arbitration Center &#8211; Law 144\/2015<\/strong><\/div>\n<div>In case of dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity:<\/div>\n<div> <\/div>\n<div><strong>Algarve Consumer Conflict Information, Mediation and Arbitration Center<\/strong><\/div>\n<div>Geographical area covered: District of Faro<\/div>\n<div>E-mail: <a class=\"ql-link\" href=\"mailto:apoio@consumidoronline.pt\" target=\"_blank\" rel=\"noopener noreferrer\">apoio@consumidoronline.pt<\/a><\/div>\n<div>Web: <a class=\"ql-link\" href=\"http:\/\/www.consumidoronline.pt\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">http:\/\/www.consumidoronline.pt<\/a><\/div>\n<div>Phone: +351 289 823 135<\/div>\n<div> <\/div>\n<div><strong>Coimbra District Consumer Conflict Arbitration Center<\/strong><\/div>\n<div>Geographical area covered: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, G\u00f3is, Lous\u00e3, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, T\u00e1bua, Vila Nova de Poiares.<\/div>\n<div>E-mail: <a class=\"ql-link\" href=\"mailto:geral@centrodearbitragemdecoimbra.com\" target=\"_blank\" rel=\"noopener noreferrer\">geral@centrodearbitragemdecoimbra.com<\/a><\/div>\n<div>Web: <a class=\"ql-link\" href=\"http:\/\/www.centrodearbitragemdecoimbra.com\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">http:\/\/www.centrodearbitragemdecoimbra.com<\/a><\/div>\n<div>Phone: +351 239 821 690<\/div>\n<div> <\/div>\n<div><strong>Lisbon Consumer Conflict Arbitration Center<\/strong><\/div>\n<div>Geographical area covered: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Set\u00fabal, Sintra e Vila Franca de Xira.<\/div>\n<div>E-mail: <a class=\"ql-link\" href=\"mailto:juridico@centroarbitragemlisboa.pt\" target=\"_blank\" rel=\"noopener noreferrer\">juridico@centroarbitragemlisboa.pt<\/a> \/ <a class=\"ql-link\" href=\"mailto:director@centroarbitragemlisboa.pt\" target=\"_blank\" rel=\"noopener noreferrer\">director@centroarbitragemlisboa.pt<\/a><\/div>\n<div>Web: <a href=\"http:\/\/www.centroarbitragemlisboa.pt\" target=\"_blank\" rel=\"noopener nofollow\">http:\/\/www.centroarbitragemlisboa.pt<\/a><\/div>\n<div>Phone: +351 218 80 70 30<\/div>\n<div> <\/div>\n<p><strong style=\"font-size: 1rem;\">Porto Consumer Information and Arbitration Center<br \/><\/strong><span style=\"font-size: 1rem;\">Geographical area covered: &#8211; Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azem\u00e9is, Porto, P\u00f3voa de Varzim, Santa Maria da Feira, Santo Tirso, S\u00e3o Jo\u00e3o da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia.<\/span><\/p>\n<div>E-mail: <a class=\"ql-link\" href=\"mailto:cicap@mail.telepac.pt\" target=\"_blank\" rel=\"noopener noreferrer\">cicap@mail.telepac.pt<\/a><\/div>\n<div>Web: <a class=\"ql-link\" href=\"http:\/\/www.cicap.pt\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">http:\/\/www.cicap.pt<\/a><\/div>\n<div>Phone: +351 22 550 83 49<\/div>\n<div><strong> <\/strong><\/div>\n<div><strong>Vale do Ave Consumer Conflict Arbitration Center \/ Arbitration Court<\/strong><\/div>\n<div>Geographical area covered: Cabeceiras de Basto, Fafe, Felgueiras, Guimar\u00e3es, P\u00f3voa de Lanhoso, P\u00f3voa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalic\u00e3o, Vizela, Vieira do Minho e Vizela.<\/div>\n<div>E-mail: <a class=\"ql-link\" href=\"mailto:triave@gmail.com\" target=\"_blank\" rel=\"noopener noreferrer\">triave@gmail.com<\/a><\/div>\n<div>Web: <a class=\"ql-link\" href=\"http:\/\/www.triave.pt\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">http:\/\/www.triave.pt<\/a><\/div>\n<div>Phone: +351 253 422 410<\/div>\n<div> <\/div>\n<div><strong>CIAB \u2013 Consumer Information, Arbitration and Conflict Center<\/strong><\/div>\n<div>Geographical area covered: Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melga\u00e7o, Mon\u00e7\u00e3o, Montalegre, Paredes de Coura, Ponte da Barca, P\u00f3voa do Lanhoso, Terras do Bouro, Valen\u00e7a, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde.<\/div>\n<div>Email: <a class=\"ql-link\" href=\"mailto:geral@ciab.pt\" target=\"_blank\" rel=\"noopener noreferrer\">geral@ciab.pt<\/a><\/div>\n<div>Web: <a class=\"ql-link\" href=\"http:\/\/www.ciab.pt\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">http:\/\/www.ciab.pt<\/a><\/div>\n<div>Phone: +351 253 617 604<\/div>\n<div> <\/div>\n<div><strong>Wood Consumption Conflict Arbitration Center<\/strong><\/div>\n<div>Email: <a class=\"ql-link\" href=\"mailto:centroarbitragem.sras@gov-madeira.pt\" target=\"_blank\" rel=\"noopener noreferrer\">centroarbitragem.sras@gov-madeira.pt<\/a><\/div>\n<div>Web: <a class=\"ql-link\" href=\"http:\/\/www.srrh.gov-madeira.pt\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">http:\/\/www.srrh.gov-madeira.pt<\/a><\/div>\n<div>Phone: +351 291 203 800<\/div>\n<div>More information available on the Consumer Portal: <a class=\"ql-link\" href=\"http:\/\/www.consumidor.pt\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">www.consumidor.pt<\/a><\/div>\n<div>Subject to prior agreement, RAL procedures are voluntary, and we reserve the right not to participate \/ adhere to ADR procedures.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Alternative Dispute Resolution Arbitration Center &#8211; Law 144\/2015 In case of dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity: Algarve Consumer Conflict Information, Mediation and Arbitration Center Geographical area covered: District of Faro E-mail: apoio@consumidoronline.pt Web: http:\/\/www.consumidoronline.pt Phone: +351 289 823 135 Coimbra District Consumer Conflict Arbitration Center Geographical area covered: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3065","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portilame.com\/en\/wp-json\/wp\/v2\/pages\/3065","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portilame.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portilame.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portilame.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/portilame.com\/en\/wp-json\/wp\/v2\/comments?post=3065"}],"version-history":[{"count":0,"href":"https:\/\/portilame.com\/en\/wp-json\/wp\/v2\/pages\/3065\/revisions"}],"wp:attachment":[{"href":"https:\/\/portilame.com\/en\/wp-json\/wp\/v2\/media?parent=3065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}