Alternative Dispute Resolution
Arbitration Center – Law 144/2015
In case of dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity:
Algarve Consumer Conflict Information, Mediation and Arbitration Center
Geographical area covered: District of Faro
E-mail: apoio@consumidoronline.pt
Phone: +351 289 823 135
Coimbra District Consumer Conflict Arbitration Center
Geographical area covered: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Phone: +351 239 821 690
Lisbon Consumer Conflict Arbitration Center
Geographical area covered: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.
Phone: +351 218 80 70 30
Porto Arbitration and Consumption Information Center
Geographical area covered: – Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt
Phone: +351 22 550 83 49
Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
Geographical area covered: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho e Vizela.
E-mail: triave@gmail.com
Web: http://www.triave.pt
Phone: +351 253 422 410
CIAB – Consumer Information, Arbitration and Conflict Center
Geographical area covered: Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt
Phone: +351 253 617 604
Wood Consumption Conflict Arbitration Center
Phone: +351 291 203 800
More information on consumer portal: www.consumidor.pt
Subject to prior agreement, RAL procedures are voluntary, and we reserve the right not to participate / adhere to ADR procedures.
